Privacy Policy

1. Who We Are

HVAC-Bridge ("HVAC-Bridge," "we," "our," or "us") provides software that helps businesses sync operational data between field-service systems and accounting systems.

2. Information We Collect

We may collect the following categories of information:

• Account information, such as name, email address, and login credentials.
• Business information you provide while using the service.
• Integration data from connected services (for example, invoice and customer records).
• Usage and device information, such as logs, browser type, and IP address.
• Billing information processed by third-party payment providers.

3. How We Use Information

• Provide, maintain, and improve the HVAC-Bridge service.
• Authenticate users and secure accounts.
• Process transactions, subscriptions, and support requests.
• Monitor reliability, prevent abuse, and comply with legal obligations.
• Communicate service updates and product notices.

4. Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service providers that help operate the platform (hosting, analytics, billing, support).
• Integrated platforms you authorize us to connect with.
• Authorities or other parties when required by law or to protect rights and safety.
• Successors in a merger, acquisition, or asset transfer.

The service providers (subprocessors) that handle personal information for us today are:

• Supabase — database, sign-in, and file storage for your account and synced records.
• Vercel — hosts the website and application.
• Nango — holds the connection tokens for QuickBooks and Zoho, so we never see or store your passwords for those services.
• Anthropic — runs the in-app chat assistant. When you use the assistant, the invoice and customer details it needs to answer are sent to Anthropic. Anthropic's commercial terms do not allow it to train its models on this data.
• Resend — sends account and service emails.
• Stripe — processes payments. We do not store card numbers.
• Meta (Meta Pixel) and Reddit (Reddit Pixel) — measure how our ads perform, on our public pages and sign-up pages only.
• Microsoft Clarity — shows us how visitors use our public pages and sign-up pages.

5. Data Retention

We retain information as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

6. Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect data. No system can be guaranteed 100% secure.

7. Your Choices and Rights

You can update your account details in Settings. You can delete your account yourself under Settings → Account: this deletes your login and every workspace you are the only member of, including synced records, stored field-app keys, and the QuickBooks and Zoho connections. You can also ask us to delete your data through our contact page. Depending on your location, you may have additional legal rights relating to your personal information.

8. Cookies and Similar Technologies

We use cookies and similar technologies for sign-in, session management, analytics, and measuring our ads.

On our public pages and our sign-up and sign-in pages, Microsoft Clarity, the Meta Pixel, and the Reddit Pixel run unless you turn them off. Clarity shows us page visits, clicks, scrolling, and other interactions; the pixels tell us which ads bring visitors. What you type on the sign-up and sign-in pages is masked in Clarity recordings. None of these run inside the signed-in app, where your business data lives.

You can turn them off at any time: choose "Decline" on the notice at the bottom of the page, or use the switch below. Your choice is saved in this browser. If your browser sends a Global Privacy Control signal, we treat it as a request to turn them off and they never load.

9. Children's Privacy

HVAC-Bridge is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will update the effective date and provide notice as required.

11. Contact Us

For privacy-related questions, use our contact page at hvac-bridge.com/contact.